Frate Mate Club Reviews

The website fratemateclub.com offers a variety of products. Here are some examples:

• Fraté Maté Original Bio is priced at 29.80€, but is currently available for 14.90€.
• Fraté Maté Gingembre Bio also costs 29.80€, with a discounted price of 14.90€.
• The Canette Maté Citron Gingembre is listed at 39.99€, but can be purchased for 29.99€.
• The Fraté Maté Menthe Bio is priced at 29.80€, and is also available for 14.90€.

In addition, the website offers a subscription service. Subscribers can enjoy between 15% and 25% off on their purchases. The subscription service is flexible, allowing changes to the product selection, and the ability to pause or cancel at any time. Subscribers also gain VIP status, which includes access to new products, gifts, and dedicated customer service.

On fratemateclub.com, there are two main payment options. The first is a subscription service, which offers between 15% and 25% discount. Subscribers can change products, postpone, or cancel at any time. They also receive new products and gifts with their subscription. The second option is ALMA, a French platform that facilitates payment in 3 installments without fees. After validating the shopping cart, ALMA is selected as the payment option. The customer is then redirected to ALMA's secure payment platform to add payment information. The first third of the total order amount is charged on the same day, with the second and third installments charged in the following two months.

Fraté Maté has a 30-day return policy. To be eligible for a return and refund, customers must contact their support at support@fratemateclub.com and declare the products they wish to return. All products must be in their original packaging with a barcode and all QR codes on the products must be removed. Opened yerba maté packets cannot be returned. A receipt or proof of return is required, and a tracking number is strongly advised. Only regular-priced items can be refunded, sale items cannot be refunded. They only replace defective or damaged items. If the item was marked as a gift during purchase and shipped directly to the customer, they will receive a gift credit for the value of the return. Once the returned item is received, a gift certificate will be sent. If the item was not marked as a gift during purchase, or if the order was shipped to the gift giver later, a refund will be sent to the gift giver.

As for the shipping policy, orders placed before 1 PM are shipped the same day (working day). Shipping is FREE for purchases over 55€ in mainland France. They also deliver to Belgium, Switzerland, Luxembourg, and Germany. Delivery times are indicative (not guaranteed). Shipping costs are not refundable. If a refund is received, the return shipping cost will be deducted from the refund. Depending on the place of residence, the time it takes for the exchanged product to reach the customer may vary. If a customer ships an item over 75€, they should consider using a trackable shipping service or purchasing shipping insurance. They do not guarantee that they will receive the returned item. Packages shipped via Mondial Relay are kept for 15 days from the date of arrival at the chosen relay point. After this period, the packages are returned to the sender. Therefore, if the customer realizes that they have exceeded this period, they will have to pay the shipping costs again.